Video emails
Video emails let you answer a client with a recording and a written note. Sending requires Pro plus the video and audio messaging add-on. Pro alone and free collaboration accounts do not include a video sending allowance.
Send a video email
Section titled “Send a video email”- Open a contact with an email address or an incoming email, then select Record a video email.
- Allow camera and microphone access, or choose a video from your device.
- Review the recording, recipient, subject, and written note.
- Wait for processing to complete, then select Send video email.
The recipient receives an email with a preview and private playback link. The video is not attached to the email, and watching it does not require an account. A recipient with Wedding Computer access may also see the message on their dashboard until dismissed.
Allowances and length
Section titled “Allowances and length”The media add-on allows unlimited video and audio email sends, up to three minutes per message. The uploader checks the actual media and duration. Use the limits shown in the current recording screen when preparing a file.
Your business owner manages the add-on in Subscription. Some historical accounts retain media access through legacy entitlements; check the business’s actual access rather than assuming it is included with all Pro accounts.
Reusable video templates
Section titled “Reusable video templates”Open Video emails to create a standard video template for an explanation you give repeatedly. Name it, record or upload the video, and wait until its state is Ready.
When composing a video message, choose a ready template instead of recording again. Check the recipient and write a note for that person before sending. Saving the template does not email it to anyone.
A ready standard video can also supplement a step in Enquiry follow-ups. That sequence separately requires the AI/workflow subscription. Keep the step’s written message useful on its own: if a selected video is unavailable, the follow-up can still send as text.
Privacy, viewing, and deletion
Section titled “Privacy, viewing, and deletion”Playback uses private links and signed media access. Viewing pages are excluded from search engines, but the recipient can forward the link. Include only information intended for that recipient.
| Media state | Retention |
|---|---|
| Unsent one-off draft | Temporary; expires after 25 hours |
| Sent one-off video or audio note | Playback expires 90 days after sending |
| Reusable video template and messages using it | Kept for the life of the account, subject to deletion/access controls |
The written email record remains when a one-off recording expires. Dismissing a dashboard message is different from deleting its media. Do not rely on an unfinished draft as a long-term copy; keep your original file if you need it later.
Record on a phone
Section titled “Record on a phone”Use a current supported browser, allow camera/microphone access, and keep the page open during upload. If recording is unavailable, choose a video already on your device.
- Camera or microphone blocked: allow access in browser/device settings and reload.
- Unsupported file or duration: export a supported recording within the displayed limit.
- Processing: return through Video emails and wait for Ready before sending.
- Sending: check the existing message’s state before creating another copy.
- Failed send: reopen the prepared draft and retry while it remains available.
- Expired draft: start a new recording or upload the original again.
See Audio notes for spoken replies without video, Email for conversations, and Plans for subscriptions.